In accordance with the general data protection regulations, we explain here the data that we process on the website. This may include personal data such as name, email address, personal account preferences, transaction data such as order information and technical data such as cookie information.
SECTION 1 - INTRODUCTION
Who we are? Our Website is www.elnadesign.com
What we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time by contacting us at firstname.lastname@example.org
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - THIRD-PARTY SERVICES
The personal data collected is transmitted to ELNA DESIGN’s service providers, who may process it on behalf of ELNA DESIGN (processors) and/or on their own behalf (recipients of the data).
In its capacity as data controller, ELNA DESIGN undertakes to take all necessary measures to preserve the security and confidentiality of the data and, in particular, to prevent it from being lost, misused, altered, disclosed, distorted or accessed by unauthorized third parties.
Who we share your data with
1. SHOPIFY : Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
2. PAYMENT PROVIDERS (section 5): Stripe by Shopify, Paypal, and other payment providers
3. Any police or administrative authority in connection with judicial requisitions concerning the fight against fraud.
4. Customs authorities and service providers in the event of delivery abroad.
5. MAILCHIMP : We store your contact information (name, first name, email, etc.) in order to send you content for informational or targeted marketing purposes. These are processed by the MAILCHIMP platform.
ELNA DESIGN's processors may have access to data collected for the purpose of:
- preparing, shipping orders and returning products
- improving the content of websites and mobile applications
- technical maintenance and development of ELNA DESIGN’s website and internal applications, including entities that perform orders and provide web hosting, information storage, email service providers, as well as analysis services, and tag management, such as Google Analytics. For further details on these analysis services and the opposition procedures, we invite you to refer to the following sites:
SECTION 5 - PAYMENT
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
We do not store any payment information. These are processed by the STRIPE secure payment platform through SHOPIFY powered by STRIPE
ELNA DESIGN has entered into service agreements with business partners who have extensive expertise in the field of data protection.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
How long do we keep your data?
User data will not be retained beyond the period strictly necessary for the purposes set out herein and in accordance with applicable regulations and laws. In this respect, the data used for canvassing purposes may be retained for a maximum period of 3 years from the termination of the user's account or the last contact with the relevant prospect. User data is deleted upon expiry of storage periods. Nevertheless, the data may be archived beyond the specified periods for the purposes of investigating, establishing and prosecuting criminal offences for the sole purpose of making the data available to the judicial authority, where necessary.
SECTION 6 – COOKIES, TAGS and TRACKERS
When browsing our website, information relating to the navigation of the user's terminal (computer, tablet, smartphone, etc.) may be saved through files referred to as "Cookies".
A cookie allows tracking the browsing or analyzing user behavior, including:
- Measuring the number of visitors to our website and application, as well as their content;
- Saving customer account information when the user is logged in;
- Saving the shopping cart, customizing the display of content accessible to the user.
The user can adapt Cookies acceptance on following websites:
- Safari: http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html
- Chrome: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
- Firefox: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
- Internet Explorer : http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Users may also refuse to accept cookies on the following website: http://www.youronlinechoices.com/fr/controler-ses-cookies/
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 8 – SOCIAL NETWORKS
ELNA DESIGN’s official Facebook, pinterest, linkedin and Instagram accounts can allow users to post their content. Users are informed that the content published on these social networks may be viewed by any third party, and that greater vigilance is required from users when they provide certain personal data on these sites or applications such as financial data, addresses or any sensitive data. ELNA DESIGN is in no case liable for any damage caused by third parties as a result of or resulting from the publication of their personal data by users.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com